Guildford Train Station
Guildford Train Station
Guildford
Guildford station
Station Approach
Guildford
Surrey
GU1 4UT
Ticket office opening hours:
Monday - Friday - 06:15 to 21:00
Saturday - 06:15 to 21:00
Sunday - 07:00 to 21:00
Guildford at a glance
- Car parking
- Waiting room
- Ticket machine
- Toilet
- Wi-Fi
- Impaired Access Staff
- Impaired Access Step-Free Access
- Cycle storage availability
- Seated area
| Time | Destination | Platform |
|---|
Station Details
-
Accessibility
- Accessible Public Telephones No
- Accessible Taxis No
- First Class Lounge No
- Help Points YES Yes
- Impaired Accessible Booking Office Counter YES Yes
- Impared Access Staff YES Yes
- Impared Access Ticket Gate YES Yes
- Impaired Accessible Ticket Machines YES Yes
- Induction Loop No
- Impaired Mobility Set Down No
- National Key Toilets YES Yes
- Ramp for Train Access YES Yes
- Wheel chairs Available YES Yes
-
Impaired Access Helpline Hours
Monday - Friday - 06:00 to 22:00
Saturday - 06:00 to 22:00
Sunday - 06:00 to 22:00 -
Impaired Access Staff Help Hours
Monday - Friday - open 24h
Saturday - open 24h
Sunday - open 24h -
Accessible Taxis
The taxi rank is located outside the main station entrance (platform 2)
-
Accesible Ticket Machine
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
-
Booking Office Counter
A low height ticket office counter is located within the main booking hall.
- Customer Help Point Help points are available on all platforms
- Helpline YES Yes
-
Helpline Contact Details
If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
- Helpline Contact URL https://www.nationalrail.co.uk/
-
Step Free Access
There is level access to the booking hall and all platforms from the main entrance in Walnut Tree Close. There is no step free access from the Guildford Park Road entrance.
There is step free access to and interchange between all platforms via steep ramps. A staff operated powered wheelchair is available for customers. Please speak to a member of staff or our Assisted Travel team.
Coverage: whole Station - Step Free Access Coverage Whole Station
-
Baggage Services
- Left Luggage: Available No
- Left Luggage: URL https://www.nationalrail.co.uk/
-
Bus information
- Bus Service: Availability YES Yes
- Bus Service: Note Information to plan your onward journey is available in a printable format here (http://www.nationalrail.co.uk/posters/GLD.pdf)
-
Cycle Storage
- Availability YES Yes
- Closed Circuit TV YES Yes
- Cycle Hire: Note Brompton Dock 0208 232 3931 www.bromptondock.co.uk (http://www.bromptondock.co.uk/)
-
Location
Car parks 1 & 2
- Sheltered YES Yes
- Spaces 378
-
Type
Compounds
Stands
Racks
-
Dining and Shopping
- Dining & Shopping: Shops YES Yes
- Dining & Shopping: Station Buffet YES Yes
-
Phones, Internet & Wi-fi
- Station Amenities: Telephone No
- Web Kiosk: Available No
- Station Amenities: Wi-Fi Find WiFi Hotspots around Guildford station (http://btopenzone.hotspot-directory.com)
- Telephone: Usage Type Cards And Coins
-
Parking
- Car Hire: Note Hertz Car Rental
-
Car Parking Details
Parking 1:
Bank Holiday £4.00
Name: Premium Car Park
Spaces: 250
Charges:
Daily: £15.50
Saturday: £10.50
Sunday: £4.00
Note:Bank Holiday £4.00
Number Accessible Spaces: 0
Accessible Car Park Equipment: No
Cctv: No
Url: https://www.nationalrail.co.uk/
Parking 2:Bank Holiday £2.00
Name: Standard Car Park
Spaces: 77
Charges:
Daily: £11.00
Saturday: £6.00
Sunday: £2.00
Note:Bank Holiday £2.00
Number Accessible Spaces: 0
Accessible Car Park Equipment: No
Cctv: No
Url: https://www.nationalrail.co.uk/
-
Rental Car
- Availability YES Yes
- Note Hertz Car Rental
-
Restrooms
- Toilets YES Yes
- Baby Change YES Yes
-
Toilets Note
The toilets are located on Platform 2, next to the subway ramp. The National key toilets are located on Platform 2; these toilets are operated by a radar key. A radar key is available from station staff upon request.
-
Station Location & Directions
- Latitude 51.23696786
- Longitude -0.580420682
-
Station Information
- ATM YES Yes
- Baby Change YES Yes
- Bureau De Change No
- Lost Property YES Yes
- Post Box YES Yes
- Shops YES Yes
- Seated Area YES Yes
- Station Buffet YES Yes
- Showers No
- Trolley No
- Wifi YES Yes
- Waiting Room YES Yes
- Lost Property: URL https://www.nationalrail.co.uk/
- Customer Service Note Please contact our Customer Services Department on 0345 6000 650
- Staffing Level YES Yes
-
Ticketing Hours
-
Ticket Office Hours
Monday - Friday - 06:15 to 21:00
Saturday - 06:15 to 21:00
Sunday - 07:00 to 21:00
-
Ticket Office Hours
Monday - Friday - 06:15 to 21:00
-
Ticketing Services & Information
- Oyster Pre-Pay No
- Pre-Purchase Collection YES Yes
- Ticket Machine YES Yes
- Customer Service Note In booking hall of both entrances
-
Smartcard Notes
Smartcard Issued: Yes
Smartcard Validator: YesGuildford ticket office has Smartcard facilities including issuing new cards and selling tickets to Smartcard.
-
Other transportation
- Cycle Hire YES Yes
-
Rail Replacement Services
Bus lay-by in Station Forecourt off Walnut Tree Close.
Local Information
Local Information
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FAQ’s
How do I book a ticket?
You can book tickets via our website (at the top of this page) or via our Grand Central Rail app (available on Google Play and the App Store)
Can I get a refund if my plans change?
You can only refund tickets purchased through Grand Central.
Advance tickets are non-refundable, unless the service they were valid for is cancelled, disrupted or amended and, as a result, you choose not to travel.
If you have purchased an Off-peak or Anytime ticket from grandcentralrail.com, you can refund your tickets.
Find out more here.
Do you offer travel assistance?
Yes, you can book assistance in advance via Passenger Assistance to ensure a smooth journey.
How can I contact lost property?
If you think you’ve lost something at the station or on one of our trains, pleas contact the lost property team here.